The buyer (applies only to natural persons who acquire the item for purposes outside their acquisition activity) has the right to notify the seller within 14 days of receiving the products that he withdraws from the contract, without having to state the reason for his decision. The deadline starts one day after the date of receipt of the items.

In case of withdrawal from the contract, the buyer notifies the provider in writing to the e-mail address: info@dekoidea.si., where the provider is available to negotiate the progress of the return and determine the integrity of the product. After the return agreement, the user returns the product to the address: Tomen doo, Čepovan 104, 5253 Čepovan. Only undamaged products can be returned, in the same quantity and in the original packaging. In case of returning the products, the user bears the shipping costs, we do not accept redemption shipments. The product must be returned no later than 21 days from the written notice of withdrawal. Reimbursement of payments must be made by the company in the shortest possible time or no later than 8 days from receipt of the returned product. Payment is refunded exclusively by transfer to a transaction account. Cash refunds are not possible. If a discount or promotional code was used for the order, only the amount paid will be returned to the user's bank account. The promotional code is considered as a means of payment and is returned to the user as an unused promotional code (if the promotion is still valid).